NetBrain Technologies

  • Technical Writer - Junior to Mid Level

    Job Locations US-MA-Burlington | CA-ON-Toronto
    Category
    Software Development
    Type
    Regular Full-Time
  • Company Summary

    team photo

     

    NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,300 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

     

    “NetBrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - Lingping Gao, Chairman and Chief Executive Officer of NetBrain

     

    GROW WITH US!

    Overview

    We seek a Technical Writer with technical knowledge of enterprise networks that will work closely with Product Managers, Developers and Quality Assurance Engineers throughout the whole product development cycle. This position will involve compiling technical documentation and ensure that the documents are delivered on time.

     

    Responsibilities

    • Develop, write and maintain high-quality technical documents, including user guides, online help, release notes and etc.
    • Able to manage time efficiently and meet project deadlines.
    • Proof-read and polish technical documents written by other teams.
    • Research and continuously improve documentation tools, methods and process.

    • Provide critical support to our marketing efforts by closely collaborating with the technical marketing team.

    Qualifications

    • Bachelor’s degree or above, in Computer Science, Telecommunication, or Technical Writing with broad knowledge in IT related fields or enterprise network field (preferred).
    • 2+ years of relevant experience, including technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
    • Excellent written and verbal communication skills (REQUIRED: Mandarin language proficiency a must have)
    • Strong capability to learn and understand new technical concepts and knowledge.
    • A quick learner with logical thinking and attention to details, self-disciplined, and self-motivated.
    • Familiar with DITA authoring tool and willing to work under pressure is a plus.

    • REQUIRED: Bilingual Chinese verbal communication skills.

     

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