Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management.
“NetBrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - Lingping Gao, Chairman and Chief Executive Officer of NetBrain
GROW WITH US!
At NetBrain we are a customer-first organization who prides ourselves on enabling the success of our Customers. An immediate opportunity exists for a Technical Support Engineer who will become a key member of the Technical Support team, the boots on the ground team that drives us towards that goal.
The Support Engineer will help troubleshoot customers’ networks or software issues while ensuring consistent customer satisfaction. At the same time, our engineers gain exposure to various types of networks, and will have the opportunity to learn from an evolving set of technologies from NetBrain and other industry leaders.
NetBrain’s Technical Support team are problem-solvers passionate about networking, and we seek talented, enthusiastic, technically capable resources to join the team to support the growing NetBrain customer base.
You will provide post-sales technical support to the NetBrain customer base and be responsible for issue diagnosis and resolution for technical issues as they pertain to the NetBrain platform.